Can't clock in

Troubleshooting · Audience: everyone

Why the clock-in button might be blocked, disabled, or rejected.

What this does

Walks through the real reasons a clock-in can fail.

Who can do this

Everyone can check the first few; a rejected clock-in due to strict enforcement needs an administrator to adjust the rule or approve a correction.

What happens next

Check in this order:

1. Are you already clocked in? Staffintra won't let you clock in twice without clocking out first.

2. Does your workspace use location-based rules, and are you outside your assigned location without being marked exempt?

3. Does your workspace have strict enforcement turned on, and are you trying to clock in outside the allowed window? A strict rule can reject the clock-in outright rather than just marking it late.

4. Is your account fully active — a deactivated or not-yet-accepted account cannot clock in.

Troubleshooting

• You believe you should be allowed in but keep getting rejected — ask your administrator to check the Clock In rule that applies to you specifically (Settings > Clock In).