Integration problems
A connected integration shows an error or stopped syncing.
Troubleshooting · Audience: tenant-admin · Permissions: integrations.manage, settings.manage, role.admin
A connected integration shows an error or stopped syncing.
What this does
Covers the general causes of an integration failure.
Who can do this
Tenant admins/owners managing the integration.
What happens next
The most common cause is the third-party authorization having expired or been revoked on the provider's side (for example, someone changed their Google/QuickBooks password or revoked app access there) — reconnecting from Settings > Integrations resolves this in most cases. If reconnecting doesn't help, the provider's own service status is worth checking next.
Important notes
This specific cause (expired/revoked provider authorization) is provider-dependent — it's the most common real-world reason, not something Staffintra's own code can guarantee is always the cause.
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