Managing your tracking devices
Viewing device health, re-enrolling, and what each connection state means.
How-to · Audience: everyone · Route: /dashboard/work/devices
Viewing device health, re-enrolling, and what each connection state means.
What this does
Shows every device you've enrolled for tracking and its current connection health.
Who can do this
Every employee manages their own devices. Managers/admins with the right permission see a fleet-wide Tracking Status / Agent Management view across the whole team.
Steps
Go to My Devices.
Review each device's status.
Use the install stepper to enroll a new device, or re-run it if a device needs re-pairing.
What happens next
A healthy device shows as connected and actively reporting; an unhealthy one shows a specific state explaining why — see "What each Desktop Agent status means".
Troubleshooting
A device shows Offline or a permission warning — see "What each Desktop Agent status means" and "Desktop Agent Offline" in Troubleshooting.
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